From the category archives:

Twitter

The following is by my colleague and friend, Kirsti Scott, of Scott Design: http://blog.hotdesign.com.  I value everything that Kirsti writes in her blog about social media.  Here’s another great post from Kirsti:

whowhatwherewhenwhyhow

Here’s a quick rundown of the who, what, where, when, why, and how of using social networks to help kick-start your social media plan.

Who

You should use social media if you have a business and want to do any of the following:

  • Reach new customers
  • Build relationships with existing customers
  • Create awareness of your products or services through PR and marketing
  • Decrease customer support costs
  • Drive traffic to your website
  • Find new employees
  • Improve teamwork at your company

What

Social networks are now used by millions of people every day:

  • Social networks are web-based, online communities of people with shared interests who communicate with one another and share information.
  • Social networks allow you to connect with friends, family, colleagues, and customers online.
  • Social media marketing is the use of social networks to promote your company’s products or services.

Where

You should create a presence on the following websites:

When

  • Today: Set up profiles on the major sites. It takes about a day.
  • Every day: Keep up with what’s happening in your industry or marketplace.
  • Every week: Spend a few hours participating in conversations with people in your networks.
  • As needed: Post news about your company.

Why

There are five main reasons companies should do social media marketing:

  • It is now considered a best practice.
  • It drives traffic to your website.
  • It improves your search engine rankings.
  • It lets you join the conversation.
  • It amplifies your marketing messages.

For details, see “5 reasons companies should do social media marketing.”

How

It’s easy to get started with social media:

More information

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Come to the Marketing Roundtable MeetUp on Oct 6, 2009, 6pm at NextSpace.

I’ll be giving a presentation on Social Media Basics. Come learn how you can use LinkedIn, Facebook, Twitter, and blogging to bring more visitors to your business website.

Learn more and RSVP here:
http://www.meetup.com/marketingroundtable/calendar/11288293/

For a jumpstart on Social Media, feel free to read some of my past blogs on the topic:
http://saraisenberg.com/category/social-media/

Hope to see you there!

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Easy to update Twitter Id now

by Sara Isenberg on September 4, 2009

in Sara Isenberg,Social Media,Twitter

It used to be somewhat tricky to change your Twitter Id and keep your followers.  Many people thought you had to start from scratch with a new Twitter Id.  (However, even back then there was a way to work around that limitation and keep your followers.  One of my more popular blogs was all about how to do just that.)

NOW, however, you can just log into your Twitter Account, select Settings > Account, enter your new id, Save, and — Voila — if the new id you want is available, it’s yours.  It’s that simple.

According to Twitter:

Change your Twitter user name anytime without affecting your existing tweets, @replies, direct messages, or other data. After changing it, make sure to let your followers know so you’ll continue receiving all of your messages with your new user name.

Thanks, Twitter!


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Brush Your Teeth - Social Media for DentistsI’m pleased to announce that I’ve partnered with Metro Dentist in New York City as a technical advisor to provide information about Social Media for Dentists. Stay tuned for more on Facebook, Twitter, LinkedIn, Blogging, and more — for Dentists!

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Do you own a small business?  Before you hire a web developer, I can help you scope your project, determine your requirements, and prepare to interview and select your web developer.

I can help you…

Evaluate strengths and weaknesses of your existing website.

Define what’s IN scope and what’s OUT of scope for your new project so you can get competitive bids from web developers.

Prioritize which updates will have the most positive impact.

Know what questions to evaluate web designers/developers before you hire.

Understand the benefits of a CMS — Content Management System.

Understand the basics of SEO — Search Engine Optimization.

Learn the basics about Social Media, including Facebook, Twitter, Blogging.and understand why to tie Social Media to your website (and vice versa).

Learn how to get started on easy-to-use Email Marketing.

Save time and money!

For more information, contact me at:


Sara Isenberg, Web Consultant & Project Manager

website: http://saraisenberg.com

contact: http://saraisenberg.com/contact/

phone:    831-334-0701 (Pacific Time)


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I want to share Karen Kefauver’s great summary article about Twitter and related resources…

How to Use Twitter – Tips on How Tweeting on this Social Network and Microblogging Service Can Promote Your Business

What do Barack Obama, Lance Armstrong, the election protesters in Iran and a food delivery truck in L.A. have in common?

They have all harnessed the power of Twitter and so can you! As the world’s fastest growing social media network, Twitter is a tool that can be used by small businesses and sole proprietors just as effectively as by celebrities and politicians.

Beginning and intermediate Twitter users: Learn what you can gain from a free Twitter account, when to Tweet, and tools to maintain it for a few minutes a day. This is an excerpt from my presentation today, August 6, 2009, for the Santa Cruz Chamber of Commerce’s Women in Business Caffeinated Series.

Golden Rule of Twitter:

Don’t talk about yourself and services constantly!

80 percent – Tweet about and for others

20 percent – Tweet about yourself and your business

When to Use Twitter to Promote Your Company

• New product release

• Significant changes to existing product

• Changes in corporate identity – company name or logo

• New web site

• Events (open houses, trade shows, speaking engagements, awards)

• New funding

• Major personnel changes

• Corporate philanthropy (volunteer work, donations)

• Hiring of agencies (public relations, accounting, law firm)

• New partner

• Significant new customer

• Milestones (customers served, years in business)

• Increase in market share or revenue


What Tweeting Can Do for You

• Reach media outlets locally, nationally and online

• Reach investors and prospective partners

• Message thousands of potential customers

• Increase traffic to your web site through search engines

• Increase online sales

• Enhance credibility – be viewed as an expert in your field

• Fast and free form of a press release

• Potential increase in viral marketing

• Reach social media and bloggers

16 Free Twitter Tools to Help You

1. http://www.twitip.com

2. http://search.twitter.com

3. http://hootsuite.com

4. http://tweetdeck.com

5. http://www.tweetlater.com

6. http://twitthat.com

7. http://twitthis.com

8. http://www.hashtags.org

9. http://dossy.org/twitter/karma

10. http://www.twitpic.com

11. http://www.tweetphoto.com

12. http://twitvid.io

13. http://12seconds.tv

14. http://logpost.com

15. http://tinyurl.com

16. http://www.hashtags.org

More about these 16 tools and how to use them

How to Use Twitter

http://www.twitip.com

TwiTip, edited by Darren Rowse (@ProBlogger) from ProBlogger Blog Tips is all about Twitter. Subscribe here to get daily tips about how to use Twitter:

http://feedproxy.google.com/Twitip

Search on Twitter

http://search.twitter.com

Search, filter, and interact with volumes of news and information being transmitted to Twitter every second. Twitter Search helps you filter all the real-time information coursing through the service.

http://twitter.com/invitat

ions/find_on_twitter

Search for people you know who already have a Twitter account.

Manage your Tweets and Social Networks

http://hootsuite.com

Manage multiple Twitter accounts

Personalize the layout of Twitter by organizing the info into tabs and columns

Track statistics and brand monitoring

http://tweetdeck.com

This free download serves as a personal browser for tracking what’s happening now, connecting you with your contacts across Twitter, Facebook and more. Can be used with Iphone. TweetDeck shows you everything you want to see at once, so you can stay organized and up to date.

http://www.tweetlater.com

Schedule tweets and have them appear automatically even when you’re not in front of your computer.

Track keywords on Twitter

Set up alerts and track keywords in the public Twitter stream

Automation: Word of Warning!

Send welcome DMs to new followers.

Follow those who follow you.

Unfollow those who unfollow you.

Other Social Networking Tools

http://ping.fm

Between our straight forward posting methods and advanced custom triggers, we make it easy for you to post your messages exactly where you want them to go. Ping supports over 40 social networking sites.

Create a Tweet

http://twitthat.com

Just drag this (Twit That) button, up to your Firefox toolbar. Then share interesting links to Twitter easily.

http://twitthis.com

This is an easy way for people to send Twitter messages about your blog post or website. Visitors to your website click on the TwitThis button to post to Twitter.

Look under Tools to get code to post on your blog.

Manage Followers

http://dossy.org/twitter/karma

A tool to determine who you are following (only) and who you is following you (only) and mutual followers.

Post Photos to Twitter

http://www.twitpic.com

You can post pictures to TwitPic from your phone, our API, or through the site itself. Use your Twitter account to log on.

http://www.tweetphoto.com

Photos are automatically geo-tagged

Filter photos by Twitter or Facebook friends

Automatically publish photos to Facebook

Post Video on Twitter


http://twitvid.io

Share videos on Twitter. Upload from your computer,

email video to u@twitvid.io from your mobile phone

Record straight from your webcamera to your followers

http://12seconds.tv

Santa Cruz County-based company that also provides lnks to Twitter. Article about them:

http://www.santacruzsentinel.com/ci_11467159

Tweet from your Phone or Mobile Device

http://logpost.com

You can post your Tweets for free using Logpost, a free Twitter client for mobile phones (Iphone, Blackberry, etc.)

Tiny URL

http://www.tiny.cc

Shorten a long link to a shorter one so that it takes less space n Twitter

Hashtags

http://www.hashtags.org

Search this site to find out what’s happening right now on Twitter.


Twitter in the News


New York Times

July 23, 2009

Marketing Small Businesses With Twitter

By Claire Kain Miller

For many businesses with no ad budget, the microblogging service is their sole means of marketing.

Wall Street Journal

March 13, 2009

How to Twitter

The social rules and tips for gaining ‘followers’; why opinionated people win

August 3, 2009

For Companies, a Tweet in Time Can Avert PR Mess

Time Magazine

10 Ways Twitter Will Change American Business Aug. 2009


Other Twitter Resources


Social Media Quickstart Guide – 6 Tools You Need

By Kirsti Scott of Scott Design

http://blog.hotdesign.com/2009/06/social-media-quickstart-guide

10 Stunning (And Useful) Stats About Twitter

By Rohit Barghava, Influential Marketing Blog

http://rohitbhargava.typepad.com/weblog/2009/07/10-stunning-and-useful-stats-about-twitter.html

Is Your Social Media Expert Really an Expert?

Ways to tell your Social Media “Expert” Might Not Be An “Expert” After All

Co-written by Peter Shankman and Sarah Evans

http://shankman.com/is-your-social-media-expert-really-an-expert

Twitter Glossary


Source: Julia Angwin, Wall Street Journal.com’s senior technology editor

@: At reply. A public tweet directed at a fellow Twitterer, such as @Barack Obama, that shows up in their Twitter stream.

DM: Direct Message. A private message that appears in a Twitter inbox. You can only direct message people who follow you.

RT: Retweet. A tweet that you like so much that you are resending to your followers. Usually includes credit to original tweeter, such as RT @BarackObama, followed by the tweet.

Whale Icon: The iconic blue whale that pops up when Twitter is down. It appeared frequently in Twitter’s first year and a half.

#: Hashtag. Used to designate a topic such as #SanDiegoFire so that people can easily search for tweets on a topic. (It is totally unnecessary, though, because a search on a keyword without the # returns the same results).

Nudge: A feature that lets you send a note to a Twitterer encouraging them to tweet more frequently. You can only nudge people who are tweeting from a mobile phone.

Compiled by:

Karen Kefauver

Freelance journalist & website consultant

Visit my Website:

http://www.karenkefauver.com

Check out my Blog:

http://karenkefauver.blogspot.com

Follow me on Twitter:

http://twitter.com/KarenKefauver

Special Thanks to:

Bill Tysseling, President

Annette McGarrity, Project Director

Santa Cruz Chamber of Commerce

Kirsti Scott, Owner

Scott Design

Margaret Rosas, Owner

Quiddities

Jennifer Karno and Bonnie Lipscomb, Organizers

Women in Business Caffeinated Series

Jody Lombardo, Judy Johnson, owners, and staff

Culinary Center of Santa Cruz/Fresh Prep Kitchens

Chelsea George

Writer, photographer and videographer

Leslie Kefauver

Mom, for support, encouragement and help with Apple’s Keynote.

======


Everything above is Part I.  Following is Part II, also from Karen Kefauver:

How to Use Twitter – Part 2: Tips on How Tweeting on this Social Network & Microblogging Service Can Promote Your Business

1. 62 Ways to Use Twitter for Business
August 3rd, 2009 Meryl Evans
http://webworkerdaily.com/2009/08/03/62-ways-to-use-twitter-for-business

2. Twitter Guide
Twitter recently published its own guide addressing these questions:
How do businesses use Twitter? How does it work? How do I get started?
http://business.twitter.com/twitter101

3. Learn Twitter Lingo! (Karen’s favorite!)
http://business.twitter.com/twitter101/learning
“Twitter is pretty simple: send and receive short messages. But what’s with all the symbols and strange terms. Learn the terms so you can use Twitter like a pro.”

4. Ken Ramirez of Axys Technology Group posted a helpful video of his webinar here:
Advantages of using Facebook and Twitter for Business
http://www.axsystechgroup.com/resources/21-video-archive/60-advantages-of-using-facebook-and-twitter-for-business.html

5. New York Times explains Twitter Hashtags
Hashing Things Out
By Virginia Heffernan
How those curious words and mashed-together phrases known as hashtags are remaking conversations on Twitter.
http://www.nytimes.com/2009/08/09/magazine/09FOB-Medium-t.html?_r=1&nl=technology&emc=techupdateema1

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23 ways to promote your website for free:
http://inchoo.net/online-marketing/23-ways-to-promote-your-website-for-free/

I want to let you know about this informative article:

23 Ways to Promote Your Website for Free, by Toni Anicic

From: http://inchoo.net/online-marketing/23-ways-to-promote-your-website-for-free/

There is actually no such thing as free website promotion unless you are really lucky. You always have to invest at least some time and effort, and as we all know time equals money which means no promotion is actually free.

However, if you are looking into ways to promote your website online while not spending any money, here are some ways you can do it. Most of these are generally well known but you might find something new and useful.

  1. Start a blog. If you already don’t have a blog you have no idea what you’ve been missing. As we all know, content is king and having an ability to deliver fresh, engaging, and interesting content to potential visitors is crucial for any organic SEO success.
  2. Be guest author on specialized blog or eZine. You can’t just wait to be invited to write for someone. You should contact respected blogs or web magazines in your industry and ask them if you can be a guest author. In most cases they will allow you to link back to your website and thus for you will gain free promotion. Being a guest author in respected media in your industry is also very good for raising the brand awareness of both you, your company and your services or products.
  3. Get guest authors for your blog. By getting other people to write for you you will save time of writing an article of your own and you will be able to spend that time on promoting your website. In most cases guest author will also promote the article on his own, giving you free promotion. To find guest authors you can search for relevant bloggers and contact them or if you already are established website with community of its own, you can ask your community to participate in blog posting.
  4. Comment on other blogs. Most of the blogs will allow for you to make your name on the comment appear as a link to your website/blog. By commenting on relevant blogs you will in most cases bring targeted traffic to your website and raise awareness of your existence to the owner of the blog. If you are investing lots of time and effort into creating valuable content in your comments, the blogger migth decide to award you for the effort and link to you via blogroll. Some of these blogs are “do follow” blogs and commenting on them will provide you with SEO benefit to.
  5. Link to relevant content in your articles / blog posts. By linking to other relevant sources you show your give additional value to your content for the readers. Most of the websites track their visit statistics and referral sources and this way you will also raise awareness of your existence in the eyes of your niche. Some of them might be so nice to link back to you in some cases while some websites have automated systems of showing track backs to their articles.
  6. Ask bloggers for your product or service reviews. Most of the bloggers are actually looking for something to write about. If your product or service is relevant to the blog’s content, the blogger might agree to test it and write a review of it for free. There is nothing for you to lose, you only need to ask nicely. Send an email to as many relevant bloggers as you can find and ask them to write about you. Eventually, you will get lucky.
  7. Create a Facebook page and/or group. Facebook is one of the best social networks out there that you can use in order to bring some targeted traffic to your website. You should strive to create viral marketing effect when dealing with social networks such as facebook. Groups that encourage users to buy your service and / or product will not be very effective. You have to be clever and think of ways to lure people that might be of interest into your products and / or services into your group without being clearly obvious that purpose of the group is to direct traffic to your website and make people buy from you.
  8. Create a Facebook application. Facebook applications tend to create even bigger viral effect then facebook groups or pages, especially if you play the cards right. Make something cool and fun that people will love to share and make sure to have a plan on how will you benefit from the application.
  9. Use TwitterTwitter is undeniably the next big thing in social media burning the web with over two million users right now! The ability to promote your product via twitter almost effortlessly should not be ignored. It’s really easy to gain followers on twitter and once you have a nice number of followers it’s as good as an RSS feed. You should read some useful tips on how to use twitter in marketing purposes and how to gain followers.
  10. Use LinkedIn. While Facebook and Twitter both have huge user base and potential to bring millions of visitors at your website’s doorstep, LinkedIn can sometimes prove to be much more ROI effective. LinkedIn is a network full of highly educated professionals from different industries and in some industries it will send much more targeted audience then other social networks.
  11. Create a LinkedIn group. And by creating a group I don’t mean create a group about your company. Try going much broader and create a group that concentrates on your entire industry. Invest some time and effort to bring people into your group and once you built yourself a nice community you might be lucky enough and your group starts growing on its own. If you succeed you will have an army of your industries professionals at your disposal. You will have ability to send emails to entire group and to make any discussion featured and thus for control where the traffic of your group will be sent.
  12. Be involved in LinkedIn discussions. The discussions on linked in (group discussions and questions and answers) tend to bring really nice and targeted traffic if you place a relevant link to your blog post or article in it. Try not to look spammy and only link to your articles when they solve the problem someone asked in discussion.
  13. Create YouTube channel and post cool videos. YouTube is currently the 2nd largest search engine in the world! Imagine how much traffic you could pull from there especially considering the fact that in most industries competition on YouTube is pretty low compared to the big search engines. You should try not to put on commercials on YouTube (unless they are extremely funny) but instead put something interesting that might go viral. Be sure to always include a link to your website or the relevant article or subpage to the video on your website into the sidebar.
  14. Create accounts on other video websites (YouTube clones). There are really lots of similar websites that don’t actually have as much traffic as YouTube does but they also have much less competition. If you already made a video for YouTube it’s not very time consuming to also upload it to other video websites and it’s really worth of effort.
  15. Publish press releases. This is not as effective as it use to be but it’s still worth the effort. There are quiet a number of websites that allow you to submit your press release for free. Just Google it and you’ll find more then enough to fill your appetite.
  16. Post a Wikipedia article about your company / website / product. Wikipedia tends to rank really well on Google and appears to be really good source of targeted traffic. You’ll have to invest some time and effort into creating the wiki entry as you don’t want your entry to be disapproved (deleted as soon as editor realizes you are just trying to promote yourself). If this is your first time submitting something to wikipedia, you should spend some time researching the similar wiki entries and reading the guidelines.
  17. Exchange links. Use search engines to find relevant websites to your industry and contact them in order to try to establish a link exchange. In most cases both websites will benefit from such a exchange as long as you are exchanging links with websites relevant to yours. Avoid exchanging links with spammy and scammy sites.
  18. Exchange banners. In some cases you will find banner exchange more efficient then link exchange. The same rules apply here as in link exchange case. Try avoiding the big banner exchange networks and rather concentrate on setting up exchange deals on your own with websites you actually wont to exchange banners with.
  19. Submit your website to web directories. There are really lots of web directories that will allow you to list your website on them for free. Try concentrating on biggest ones such as DMOZ and also on really targeted ones for your website’s niche.
  20. Submit your website to CSS / design galleries. If you have a nice looking website design, it’s a shame not to share it with the world. Some of these galleries are really popular and could bring nice traffic. There are also specialized galleries for different type of website such as Magentique (Magentique is showcase of web stores made with Magento ecommerce platform).
  21. Use Digg. Recent stats show that digg’s traffic is declining, however, it still remains one of the most valuable sources of free and targeted traffic you can find online. It’s not enough just to submit the article to Digg, it won’t hit the front page by some magical IT voodoo dance. You have to build yourself a network of friends on Digg which requires a lot of time and effort.
  22. Use social bookmarks. You should use social bookmark services and be active part of community. The most popular ones are also free to use and only thing you invest is your time and effort. You should try with StumbleUpon and Del.icio.us. Also using less popular social networks might bring you some traffic easier as competition is lower.
  23. Be active member of your niche’s forum communities. Most forums will allow you to put a link to your website in your forum signature. Some of them will even allow multiple links in signature which means you can also build some deep links easily. In some cases you will be able to mention some of your blog posts or articles in forum discussions when they actually solve the problem asked in discussion. This will bring highly targeted free traffic to your website.

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I use Constant Contact to create eNewsletters and email marketing for clients.   Constant Contact has recently added a feature which allows you to include a share button in your Constant Contact email.  This share button links to more than 20 social networking sites, including Facebook and Twitter.

To see a video presentation about this, click here.

Get in touch if you’d like to learn more about this, or email marketing services that I offer to help you get the word out about your business or services.

Constant Contact(R)
Trusted Email Marketing

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The following article is by Kirsti Scott at Hot Design (http://hotdesign.com).  Kirsti is one of my favorite social media mavens.  Hot Design’s blog is at http://blog.hotdesign.com.

6onlinetools

Every day, business owners and advertisers hear about how they must keep up with the latest social media networks in order to have conversations with customers. There are now hundreds of options to consider, but with limited time, where is your time best spent? Whether building your company’s brand or your personal brand, the best place to start is with free online social media tools.

Getting online doesn’t have to take a lot of time and effort, as long as you narrow down your options to the sites that give you the best results for your time. I’d like to offer a brief introduction to six great free tools for engaging with your customers online. If you get yourself set up on these six social media sites, and devote an hour or so per week, you’ll have a great start on your social media marketing strategy.

linkedin_logo_1

1. LinkedIn is a business network with more than 41 million members in 200+ countries around the world. LinkedIn has four basic functions that you should use: Profile PagesCompany PagesAnswers, and Groups.

Profile Page is your online business resumé, complete with your employment history, education, links to your website and blog, and more.

Your Company Page contains basic information about your company, plus a list of all your co-workers who have LinkedIn profiles.

LinkedIn Answers are questions posted by LinkedIn members on any subject. You can read or post answers to questions, or ask your own.

LinkedIn Groups are created by members and enable people with common interests to share their knowledge and questions through online discussions.

For detailed information about these four kinds of LinkedIn pages, see “Connecting with customers through LinkedIn.” For step-by-step instructions on setting up your account, see “Getting Started with LinkedIn.”

facebook_logo

2. Facebook helps you connect and share with the people in your life, including friends, customers, and peers. Facebook started as a personal online tool but has evolved and is now used by individuals as well as businesses. Facebook has three kinds pages that you should use: ProfilesGroups, and Fan Pages.

A Profile Page contains information all about you, your work history, your education, your interests, and as much personal information as you’d like to include. You can add photos and videos to your profile, plus there is an ever-growing collection of applications you can add to your page to share even more about yourself. If you’re going to use Facebook for business, it’s best to keep the information on this page very professional. Information that you share on your Facebook “wall” is visible to the public and your Facebook “friends” and appears on their walls.

Facebook users can also create Facebook Groups to give others a place to start discussions, share information and events, and get answers to their questions.

Facebook Fan Pages are created by businesses, celebrities, or for products. You can post information about sales, new products or services, coupons, and more. And, your “fans” can comment back. All three types of Facebook pages are a great way to keep in close contact with your customers.

For detailed information about these three kinds of Facebook pages, see “Connecting with customers through Facebook.” For step-by-step instructions on setting up your account, see “Getting Started with Facebook.”

twitter1

3. Twitter is an online service for posting quick answers to the simple question: What are you doing? Twitter is referred to as a “microblog” as it’s a blog with very short, 140-character postings. Twitter is a great way for businesses to share links, news, and events with customers and peers. You can subscribe to the Twitter postings of others by “following” them, and others can “follow” your postings, or tweets. When you go to twitter, you see a page filled with the tweets of all the people you follow.

Setting up your Twitter Profile is quick and easy. Your Profile contains simple information about you: your name, your location, a link to your website, a brief bio, information about the people you’re following on Twitter, and who’s following you. And, once you start tweeting, your profile contains all the tweets you’ve posted so far.

Use Twitter to announce new products and services, sales, share interesting articles you’re reading, link to interesting posts on your blog, and join in conversations with others on Twitter. Customers can share feedback on your products and services, ask questions, and share their own tips. It’s easy, since all you have to work with is 140 characters.

For detailed information about using Twitter for your business, see “Connecting with customers through Twitter.” For step-by-step instructions on setting up your account, see “Getting Started with Twitter.”

rss-icon-blog

4. A Blog is a website, with regular entries of commentary, descriptions of events, graphics, and/or video. Like Twitter, blogs are a great place to share information about you and your company, but in a longer format. You can post long or short posts, sharing company news, information about your industry or your clients’ industries, share your expertise, or write an article that might interest your customers.

One of the great things about blogs is that users can interact with you by posting comments in response to your blog articles. You can comment back, or contact them directly and engage them in conversations. And, people can subscribe to your blog and receive your articles via e-mail or through a blog reader.

Blogs also provide a way for you to create valuable content that is easily found by search engines. Your blog is indexed by Google and other search engines, and if you’ve written your copy with words that your customers might be looking for,  you’ll appear in search results pages near the top. It’s a great way for customers to find you.

google_logo1

5. Google Local Business Center is a way for you to help customers find you on Google. Through Google LBC you can create a business listing to be sure that local customers find you. If you have a business that serves local customers, you should create a listing using Google LBC.

Your Google listing is map-based, so when someone searches for your products and services and includes a location in the search (e.g., restaurants in Santa Cruz) Google will provide a listing of companies that provide that service with markers on a map.

You can provide basic company information, as well as coupons, photos, videos, and more. And, your customers can interact with your listing, providing reviews and comments. If you have reviews, your listing appears in search results with a rating and comments. It’s a great way for you to hear what your customers are thinking. If you have a customer that just had a great experience with your company, be sure to send them a link to your listing and ask them to give you a review.

yelp_logo

6.  Yelp is an easy way to find, review, and talk about what’s great — and not so great — in your area. You can create a listing on Yelp that includes information about your company, and add in coupons, videos, photos, and more. Your customers can give you reviews, rating you on a set of criteria  you select. People looking for reviews can sort by rating or number of reviews and get results with reviews, marked on a map.

Make sure you ask happy customers to give you a review on Yelp after their service. And, read all reviews to see if there’s something you could be doing better for your customers.

Ready to get started?

gettingstarted

It’s easy to get started with social media in just about a day:

• Sign up for LinkedIn, Facebook, Twitter, a blog provider, Google Local Business Center, and Yelp
• Fill out the basic information (you can add more later)
• Join groups of peers and/or customers
• Listen and get a feel for discussion etiquette
• Get social by joining into conversations with your peers and customers.

And, with an hour or so per week, you can keep up with your customers and peers online.

I  did a recent presentation called “Free Online Tools to Create Conversations” that is now available as an online slideshow on SlideShare. The presentation introduces the six online tools outlined above, and includes screenshots of each type of page.

If you’re interested in more advanced use of social media marketing, take a look at “5 Steps in a Social Media Marketing Plan.”

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Here’s a handy Twitter Cheat Sheet (from geneabloggers.com)

Download Twitter Cheat Sheet [PDF]

It includes sections on:

  • Twitter Desktop Clients
  • Terminology
  • Be a Good Twitizen
  • Widgets & Apps
  • Who to Follow, Tweet Topics, Companies
  • Hash Tags
  • Analytics and Reputation Tracking

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