Social Media: who, what, where, when, why, how

The following is by my colleague and friend, Kirsti Scott, of Scott Design: http://blog.hotdesign.com.  I value everything that Kirsti writes in her blog about social media.  Here’s another great post from Kirsti:

Here’s a quick rundown of the who, what, where, when, why, and how of using social networks to help kick-start your social media plan.

Who

You should use social media if you have a business and want to do any of the following:

• Reach new customers
• Build relationships with existing customers
• Create awareness of your products or services through PR and marketing
• Decrease customer support costs
• Drive traffic to your website
• Find new employees
• Improve teamwork at your company

What

Social networks are now used by millions of people every day:

• Social networks are web-based, online communities of people with shared interests who communicate with one another and share information.
• Social networks allow you to connect with friends, family, colleagues, and customers online.
• Social media marketing is the use of social networks to promote your company’s products or services.

Where

You should create a presence on the following websites:

• LinkedIn: Set up profiles for key employees. See “Getting Started with LinkedIn.”
• Facebook: Create a Facebook Fan Page for your business. See “Getting Started with Facebook.”
• Twitter: Set up a Twitter profile for your company or brand. See “Getting Started with Twitter.”
• Local Search: Set up listings for your business on Google Local Business Center, Yahoo! Local, Best of the Web Local, and Bing Local Listing Center, by visiting GetListed.org.
• Reviews: Set up a listing for your business on Yelp.

When

• Today: Set up profiles on the major sites. It takes about a day.
• Every day: Keep up with what’s happening in your industry or marketplace.
• Every week: Spend a few hours participating in conversations with people in your networks.
• As needed: Post news about your company.
  

Why

There are five main reasons companies should do social media marketing:

• It is now considered a best practice.
• It drives traffic to your website.
• It improves your search engine rankings.
• It lets you join the conversation.
• It amplifies your marketing messages.

For details, see “5 reasons companies should do social media marketing.”

How

It’s easy to get started with social media:

• Sign up for LinkedIn, Facebook, Twitter, local search engines, and Yelp.
• Fill out the basic information (you can add more later).
• Join groups of peers and/or customers.
• Listen and get a feel for discussion etiquette.
• Get social by joining into conversations with your peers and customers. See “Connecting with customers through LinkedIn,” “Connecting with customers through Facebook,” and “Connecting with customers through Twitter.“

More information

• For more in-depth information about using social media marketing, take a look at “5 Steps in a Social Media Marketing Plan“  and “Promote your business using social media.”
• For an overview of the components in an online marketing strategy, check out the Marketing Treasure Map video.
• For details on the most popular social networking websites, check out the slideshare presentation called “Free Online Tools to Create Conversations.

Tagged as: Santa Cruz, Sara Isenberg, Scott Design, Social Media, Web Consulting & Project Management