Baskin Engineering’s Distinguished Lecture Series Presents: Engineering Smart and Web-based Systems to Support Customers in a Global Economy Joe Pinto, Cisco’s Senior Vice President, Technical Services Details:

Friday, April 17, 2009, 4pm
Engineering 2, Simularium (Room 180)
Reception to follow.


Catch the event live at: mms://media.citris.berkeley.edu/ucsc

For additional information about Baskin Engineering Events: www.soe.ucsc.edu/events/

Engineering Smart and Web-based Systems to Support Customers in a Global Economy Joe Pinto is Senior Vice President of Technical Services at Cisco, the leader in world-changing technology. More than 2,500 Technical Services employees worldwide provide Cisco customers and partners with a full range of world-class support services, including expert technical assistance over the phone, onsite and spare-part logistics, Cisco Certified Internetwork Expert® (CCIE) certification, and a wealth of Web-based technical support resources. Smart services provide the ability to view and monitor status remotely, providing proactive and predictive services that keep business running in real time. Web 2.0 technologies enable a new level of collaboration and personalization in service delivery. They are moving services from a transaction to an interaction model, providing a new level of value. Come and meet Mr. Pinto and hear him talk about the critical importance of smart and Web-based systems to the world’s economy.  Baskin Engineering is pleased to celebrate with Cisco the ribbon cutting of the school’s new research entity, the Network Management and Operations (NMO) Lab. Cisco’s generosity and partnership has made it possible for UCSC engineering students and faculty to work on real-world networking problems in state-of-the-art labs located on campus. Joe Pinto Bio: Joe Pinto is Senior Vice President of Technical Services at Cisco, the leader in world-changing technology. More than 2,500 Technical Services employees worldwide provide Cisco customers and partners with a full range of world-class support services, including expert technical assistance over the phone, onsite and spare-part logistics, Cisco Certified Internetwork Expert® (CCIE) certification, and a wealth of Web-based technical support resources. Since joining Cisco in 1991, Pinto has evolved and innovated the services organization to address the changing needs of customers and Cisco’s business. Honors that Cisco Services has received in this period include the Customer Contact Association (CCA) Excellence Award, STAR awards from the Service & Support Professionals Association (SSPA), a place in the SSPA Hall of Fame, and the Web Support Hall of Fame of the Association of Support Professionals (ASP). Mr. Pinto is active in philanthropic work, serving on the boards of the Cisco Systems Foundation and the Pinto Family Foundation, which assists Northern California health, education, and welfare groups. He is Chair of the Engineering Industry Advisory Council at San Jose State University, and under his direction, Cisco is a partner with Wichita State University in the on-campus Cisco Technical Center. Mr. Pinto holds a bachelor’s degree in business from Golden Gate University.